Shipping policy

Our Shipping Policy

Nautical Markets aims for 'No Anxiety Shipping' for all the products that you order. We strive to achieve this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured that we are here to help you. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.

Here's some frequently asked questions

Shipping & Delivery

1. How do I track my order?

You can check the status of your order from your Nautical Markets "MyAccount". We ensure timely communication about your order status via Email / SMS under the following conditions:

  • When your order is confirmed / processed / shipped / delivered or
  • When your order shipment is delayed

2. How long does it take to deliver the product after it has been dispatched? 

It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon you and the merchant's location. We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched. 

3. My order is out for delivery, but has not reached?

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly contact the supplier directly and they can follow up for you.

4. Why have I received partial order?

Since your products maybe shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.